Return Material Authorization (RMA) Software Support and F.A.Q.

I'm a vendor, how do I start using RMAPortal.com to serve my customers?

Using RMAPORTAL.COM is a very simple. It is very similar to running an online store. Customers submit RMA requests on the front-end side of your RMA website and you or the admin manage (by approving or rejecting) those requests into full RMA Cases through your back-end website. You and your customers can check the status of each RMA case at any time of the day just by logging in to your system

Here's a general procedure in 3 easy steps:

1. Create a vendor account.
You will be asked to give a name to your RMA website.
After a successful registration, your own RMA web address will created and will be readily accessible. You will have your own RMA front-end website and a corresponding admin link.

2. Configure your RMA.
Your RMA website operates dynamically. It functions based on the settings or preferences that you set in the back-end admin link. Those preferences dictate how your system accepts and validates RMA requests made by your customers, how RMA numbers are formulated, what are visible to your customers, etc. You also need to edit your site's verbiages like introduction, contact us, and most especially -- your Returns Policy statement.

3. Encode products and customer records.
You can also upload a CSV file that contains a list of your products and customer accounts. This will save you tremendous time in copying your data into your RMA Portal website.

That's it! Now you only need to just announce your new RMA website address to your customers.

How do my customers submit an RMA Request to my website?

First, your customers need to know that you have an automated RMA website so let your customers know about it! Ideally, place a link to your RMA website on your main website. When customers click that link from your main website, they can sign up an account and start submitting requests. You can also create an account for them right on your admin page

Below is a typical flow of events of how your customer creates an RMA request and how you manage them:

1. Customer clicks the "Submit a new Request for RMA" link to encode the details of the item he wishes to return.Upon submission of the request, an email notification gets dispatched to the designated vendor account, and a copy to the customer.

2. Through the website's back-end link, vendor reviews the request and approves the request the request and assigns an RMA Number. An email gets dispatched to the customer notifying him of the update.

3. Upon receiving the notification, customer logs back into your system and prints the RMA form and packing slip, ships the items.

4. Vendor receives and processes the RMA. Customer will get a constant notification for any progerss updates made to the RMA case until completion.

Can I upload my own logo, Can I have my own custom domain name?

Yes, yes. To fully personalize your RMA System and adapt it to your existing ecommerce website, you can upload your own custom logo and even assign your RMA website its unique domain name. Your RMA website will appear as a sub domain of your existing online ordering website and you can setup these steps very easily through our admin interface, and they're live instantly!

We will keep on updating this page. Many other specific technical features and details of which are available for viewing when you logged in. If you have specific question that is not yet addressed here, feel free to send them through the "Submit your Feedback" link below.