Premium Accounts | Subscription Rate Options

Want to try it out first? Not a problem, we now have a standard 2-Week Trial Period!

Just sign up with the premium account type you want (GOLD, PLATINUM or ENTERPRISE), then go ahead and evaluate our system. If later on you feel that it's not the right solution for you, simply discontinue your subscription before the 2-week evaluation period -- you will not be billed for anything. Otherwise, just continue using the system!

**NEW** Free initial data migration assistance and setup!

Full Disclosure: This FREE assistance is part of our A/B mid-year program; meaning we don't offer this to everyone.

See details

If you are intimidated by the initial setup such as porting your products and customer database from your existing system then we'll do it for you - for free. Your customers will be able to use your returns portal in no time. Just email us with "Free Setup" in the subject line so that we can walk you through the process.

**NEW** Free data migration assistance.

Are you hesitating to implement a returns tracking system because you are concerned about the initial effort to gather, prepare and setup your products database and customer records?

See details

Enterprise (E2) Account (most popular)

Enterprise (E2) Account Most popular package
Self-serve Customer Front-end RMA Portal	Yes
Ability of Service Reps to create RMA case on behalf of the customer	Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language	Yes
Create Multi-Lingual selections on CUSTOMER-LEVEL. Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.)	Unlimited
Back-end control panel	Yes
Dedicated sub-domain address	Yes
Upload own logo	Yes
Maximum number of RMA cases per month	Unlimited
Maximum number of product codes	Unlimited
Maximum number of active customer accounts	Unlimited
Batch Upload product/customer info from CSV files	Yes
"Unlimited number of entries or custom codes for:"Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event"	Yes
Customizable contents for introduction and Return Policy	Yes
Enable/Disable customer account sign-up interface	Yes
Automatic email notifications for new RMA requests and event driven RMA updates	Yes
Automatic cross-department alerts as RMA case escalates to a new status	Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts More bang for your buck! Note that our pricing is NOT per user but for ALL USERS on your portal	Unlimited
Ads	No Ads
Multiple vendor returns or receiving centers	Yes
Ability to generate USPS, UPS and FEDEX return shipping labels	Yes
Instant Availability upon signing up	Yes
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc)	Yes
Prints scannable RMA Number Barcodes on Packing Slip	Yes
Upload Inspection Attachments	Yes
Includes free technical support via email	Yes
Dropdown-inputs support for User Defined Fields on Customer Portal. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field.	Yes
Dropdown-inputs support on admin side user-defined or custom fields.	Yes
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework).	Yes
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request.	Yes
One-time Setup Fee	$99.95 waived
6 Month billing, discounted rate (10% limited-time promotional discount)	$863.70 $777.33 only slashed price included with free trial for 2-weeks, then one bill every 6 months
Annual Billing, iscounted rate (15% limited-time promotional discount)	$1,727.40 $1468.29 only slashed price included with free trial for 2-weeks, then one bill per each whole year

Enterprise (E1) Account

Enterprise (E1) Account
Self-serve Customer Front-end RMA Portal	Yes
Ability of Service Reps to create RMA case on behalf of the customer	Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language	Yes
Create Multi-Lingual selections on CUSTOMER-LEVEL. Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.)	2
Back-end control panel	Yes
Dedicated sub-domain address	Yes
Upload own logo	Yes
Maximum number of RMA cases per month	599
Maximum number of product codes	9,999
Maximum number of active customer accounts	9,999
Batch Upload product/customer info from CSV files	Yes
"Unlimited number of entries or custom codes for:"Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event"	Yes
Customizable contents for introduction and Return Policy	Yes
Enable/Disable customer account sign-up interface	Yes
Automatic email notifications for new RMA requests and event driven RMA updates	Yes
Automatic cross-department alerts as RMA case escalates to a new status	Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts More bang for your buck! Note that our pricing is NOT per user but for ALL USERS on your portal	40
Ads	No Ads
Multiple vendor returns or receiving centers	Yes
Ability to generate USPS, UPS and FEDEX return shipping labels	Yes
Instant Availability upon signing up	Yes
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc)	No
Prints scannable RMA Number Barcodes on Packing Slip	Yes
Upload Inspection Attachments	Yes
Includes free technical support via email	Yes
Dropdown-inputs support for User Defined Fields. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field.	Yes
Dropdown-inputs support on admin side user-defined or custom fields.	No
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework).	No
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request.	No
One-time Setup Fee	$99.95 waived
6 Month billing, discounted rate (10% limited-time promotional discount)	$503.70 $453.33 only slashed price included with free trial for 2-weeks, then one bill every 6 months
Annual billing, discounted rate (15% limited-time promotional discount)	$1,007.40 $856.29 only slashed price included with free trial for 2-weeks, then one bill per each whole year

Platinum Account

Platinum Account
Self-serve Customer Front-end RMA Portal	Yes
Ability of Service Reps to create RMA case on behalf of the customer	Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language	Yes
Create Multi-Lingual selections on CUSTOMER-LEVEL. Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.)	1
Back-end control panel	Yes
Dedicated sub-domain address	Yes
Upload own logo	Yes
Maximum number of RMA cases per month	299
Maximum number of product codes	999
Maximum number of active customer accounts	2,000
Batch Upload product/customer info from CSV files	Yes
"Unlimited number of entries or custom codes for:"Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event"	Yes
Customizable contents for introduction and Return Policy	Yes
Enable/Disable customer account sign-up interface	Yes
Automatic email notifications for new RMA requests and event driven RMA updates	Yes
Automatic cross-department alerts as RMA case escalates to a new status	Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts More bang for your buck! Note that our pricing is NOT per user but for ALL USERS on your portal	10
Ads	No Ads
Multiple vendor returns or receiving centers	Yes
Ability to generate USPS, UPS and FEDEX return shipping labels	Yes
Instant Availability upon signing up	Yes
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc)	Yes
Prints scannable RMA Number Barcodes on Packing Slip	Yes
Upload Inspection Attachments	Yes
Includes free technical support via email	Yes
Dropdown-inputs support for User Defined Fields. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field.	No
Dropdown-inputs support on admin side user-defined or custom fields.	No
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework).	No
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request.	No
One-time Setup Fee	$99.95 waived
6 Month billing, discounted rate (10% limited-time promotional discount)	$431.70 $388.53 only slashed price included with free trial for 2-weeks, then one bill every 6 months
Annual billing, discounted rate (15% limited-time promotional discount)	$863.40 $733.89 only slashed price included with free trial for 2-weeks, then one bill per each whole year

Gold Account

Gold Account
Self-serve Customer Front-end RMA Portal	Yes
Ability of Service Reps to create RMA case on behalf of the customer	Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language	No
Create Multi-Lingual selections on CUSTOMER-LEVEL. Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.)	No
Back-end control panel	Yes
Dedicated sub-domain address	Yes
Upload own logo	Yes
Maximum number of RMA cases per month	99
Maximum number of product codes	250
Maximum number of active customer accounts	750
Batch Upload product/customer info from CSV files	Yes
"Unlimited number of entries or custom codes for:"Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event"	Yes
Customizable contents for introduction and Return Policy	Yes
Enable/Disable customer account sign-up interface	Yes
Automatic email notifications for new RMA requests and event driven RMA updates	Yes
Automatic cross-department alerts as RMA case escalates to a new status	Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts More bang for your buck! Note that our pricing is NOT per user but for ALL USERS on your portal	5
Ads	No Ads
Multiple vendor returns or receiving centers	No
Ability to generate USPS, UPS and FEDEX return shipping labels	No
Instant Availability upon signing up	Yes
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc)	No
Prints scannable RMA Number Barcodes on Packing Slip	No
Upload Inspection Attachments	No
Includes free technical support via email	Yes
Dropdown-inputs support for User Defined Fields. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field.	No
Dropdown-inputs support on admin side user-defined or custom fields.	No
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework).	No
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request.	No
One-time Setup Fee	$99.95 waived
6 Month billing, discounted rate (10% limited-time promotional discount)	$359.70 $323.73 only slashed price included with free trial for 2-weeks, then one bill every 6 months
Annual billing, discounted rate (15% limited-time promotional discount)	$719.40 $611.49 only slashed price included with free trial for 2-weeks, then one bill per each whole year

Basic/Free Account

Free/Basic Account
Self-serve Customer Front-end RMA Portal	Yes
Ability of Service Reps to create RMA case on behalf of the customer	Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language	No
Create Multi-Lingual selections on CUSTOMER-LEVEL. Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.)	No
Back-end control panel	Yes
Dedicated sub-domain address	Yes
Upload own logo	Yes
Maximum number of RMA cases per month	5
Maximum number of product codes	25
Maximum number of active customer accounts	200
Batch Upload product/customer info from CSV files	No
"Unlimited number of entries or custom codes for:"Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event"	Yes
Customizable contents for introduction and Return Policy	Yes
Enable/Disable customer account sign-up interface	Yes
Automatic email notifications for new RMA requests and event driven RMA updates	Yes
Automatic cross-department alerts as RMA case escalates to a new status	Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts More bang for your buck! Note that our pricing is NOT per user but for ALL USERS on your portal	1
Ads	With Ads
Multiple vendor returns or receiving centers	No
Ability to generate USPS, UPS and FEDEX return shipping labels	No
Instant Availability upon signing up	Subject to review
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc)	No
Prints scannable RMA Number Barcodes on Packing Slip	No
Upload Inspection Attachments	No
Includes free technical support via email	Yes
Dropdown-inputs support for User Defined Fields. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field.	No
Dropdown-inputs support on admin side user-defined or custom fields.	No
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework).	No
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request.	No
One-time Setup Fee	$99.95 waived
6 Month billing, discounted rate (10% limited-time promotional discount)	$0.00
Annual billing, discounted rate (15% limited-time promotional discount)	$0.00


Features	Free/Basic Account	Gold Account	Platinum Account	Enterprise 1 Account	Enterprise 2 Account
Self-serve Customer Front-end RMA Portal	Yes	Yes	Yes	Yes	Yes
Ability of Service Reps to create RMA case on behalf of the customer	Yes	Yes	Yes	Yes	Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language	No	No	Yes	Yes	Yes
Create Multi-Lingual selections on CUSTOMER-LEVEL. Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.)	No	No	1	2	Unlimited
Back-end control panel	Yes	Yes	Yes	Yes	Yes
Dedicated sub-domain address	Yes	Yes	Yes	Yes	Yes
Upload own logo	Yes	Yes	Yes	Yes	Yes
Maximum number of RMA cases per month	5	99	299	599	Unlimited
Maximum number of product codes	25	250	999	9,999	Unlimited
Maximum number of active customer accounts	200	750	2,000	9,999	Unlimited
Batch Upload product/customer info from CSV files	No	Yes	Yes	Yes	Yes
"Unlimited number of entries or custom codes for: "Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event"	Yes	Yes	Yes	Yes	Yes
Customizable contents for introduction and Return Policy	Yes	Yes	Yes	Yes	Yes
Enable/Disable customer account sign-up interface	Yes	Yes	Yes	Yes	Yes
Automatic email notifications for new RMA requests and event driven RMA updates	Yes	Yes	Yes	Yes	Yes
Automatic cross-department alerts as RMA case escalates to a new status	Yes	Yes	Yes	Yes	Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts More bang for your buck! Note that our pricing is NOT per user but for ALL USERS on your portal	1	5	10	40	Unlimited
Ads	With Ads	No ads	No ads	No ads	No ads
Multiple vendor returns or receiving centers	No	No	Yes	Yes	Yes
Ability to generate USPS, UPS and FEDEX return shipping labels	No	No	Yes	Yes	Yes
Instant Availability upon signing up	Subject to review	Yes	Yes	Yes	Yes
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc)	No	No	Yes	Yes	Yes
Prints scannable RMA Number Barcodes on Packing Slip	No	No	Yes	Yes	Yes
Upload Inspection Attachments	No	No	Yes	Yes	Yes
Includes free technical support via email	Yes	Yes	Yes	Yes	Yes
Dropdown-inputs support for User Defined Fields. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field.	No	No	No	Yes	Yes
Dropdown-inputs support on admin side user-defined or custom fields.	No	No	No	No	Yes
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework).	No	No	No	No	Yes
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request.	No	No	No	No	Yes
One-time Setup Fee	$99.95 waived	$99.95 waived	$99.95 waived	$99.95 waived	$99.95 waived
6 Month billing, discounted rate (10% limited-time promotional discount)	(FREE)	Gold $359.70 $323.73 only slashed price included with free trial for 2-weeks, then one bill every 6 months	Platinum $431.70 $388.53 only slashed price included with free trial for 2-weeks, then one bill every 6 months	Enterprise (E1) $503.70 $453.33 only slashed price included with free trial for 2-weeks, then one bill every 6 months	Enterprise (E2) $863.70 $777.33 only slashed price included with free trial for 2-weeks, then one bill every 6 months
Annual billing, discounted rate (15% limited-time promotional discount)		Gold $719.40 $611.49 only slashed price included with free trial for 2-weeks, then one bill per each whole year	Platinum $863.40 $733.89 only slashed price included with free trial for 2-weeks, then one bill per each whole year	Enterprise (E1) $1,007.40 $856.29 only slashed price included with free trial for 2-weeks, then one bill per each whole year	Enterprise (E2) $1,727.40 $1468.29 only slashed price included with free trial for 2-weeks, then one bill per each whole year

Now you can try our ecommerce returns software for 14 days with no credit card required, create your trial account now!

RMA Portal's Customer-Returns cloud-based software has the lowest cost-per-user among other available tools out there while even providing the most flexibility and ease of use. It's a no-brainer! If you look around on the web, you'll see that we offer the most cost effective solution for managing your product returns for warranty, repairs, replacement, and routine-service requests.

Dedicated RMA System	Cost
Includes all features of an Enterprise 2 account, the only difference is that we set it up on a separate server. Server Specifications: You may use your own private server or a 3rd party shared hosting. OPERATING SYSTEM: Windows/IIS server running .NET framework 3.5 or higher DATABASE: MS SQL 2005, MS SQL 2008, or higher RMA PORTAL expert engineers will handle all setup for you. ALL setup fees are included in your one time payment.	$15,995 one time fee $299 updates/technical support fee recurring every six months

Dedicated RMA System

Cost

Includes all features of an Enterprise 2 account, the only difference is that we set it up on a separate server.

Server Specifications:

You may use your own private server or a 3rd party shared hosting.
OPERATING SYSTEM: Windows/IIS server running .NET framework 3.5 or higher
DATABASE: MS SQL 2005, MS SQL 2008, or higher
RMA PORTAL expert engineers will handle all setup for you. ALL setup fees are included in your one time payment.

$15,995 one time fee
$299 updates/technical support fee recurring every six months

Referral Discount Code:

Premium Accounts | Subscription Rate Options

Want to try it out first? Not a problem, we now have a standard 2-Week Trial Period!

Gold

Platinum

Enterprise (E1)

Enterprise (E2)

Gold

Platinum

Enterprise (E1)

Enterprise (E2)

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