Premium Accounts | Subscription Rate Options

Want to try it out first? Not a problem, we now have a standard 2-Week Trial Period!

Just sign up with the premium account type you want (GOLD, PLATINUM or ENTERPRISE), then go ahead and evaluate our system. If later on you feel that it's not the right solution for you, simply discontinue your subscription before the 2 weeks expire -- you will not be billed for anything. Otherwise, just continue using the system!


Enterprise (E2) Account
Enterprise (E2) Account
Self-serve Customer Front-end RMA Portal Yes
Ability of Service Reps to create RMA case on behalf of the customer Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language Yes
Create Multi-Lingual selections on CUSTOMER-LEVEL. Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.) Unlimited
Back-end control panel Yes
Dedicated sub-domain address Yes
Upload own logo Yes
Maximum number of RMA cases per month Unlimited
Maximum number of product codes Unlimited
Maximum number of active customer accounts Unlimited
Batch Upload product/customer info from CSV files Yes
"Unlimited number of entries or custom codes for:"Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event" Yes
Customizable contents for introduction and Return Policy Yes
Enable/Disable customer account sign-up interface Yes
Automatic email notifications for new RMA requests and event driven RMA updates Yes
Automatic cross-department alerts as RMA case escalates to a new status Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts

More bang for your buck!
Note that our pricing is NOT per user but for ALL USERS on your portal
Unlimited
Ads No Ads
Multiple vendor returns or receiving centers Yes
Ability to generate USPS, UPS and FEDEX return shipping labels Yes
Instant Availability upon signing up Yes
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc) Yes
Prints scannable RMA Number Barcodes on Packing Slip Yes
Upload Inspection Attachments Yes
Includes free technical support via email Yes
Dropdown-inputs support for User Defined Fields. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field. Yes
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework). Yes
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request. Yes
One-time Setup Fee

$99.95

waived

Monthly Billing $143.95 before discount per month
6 Month billing, discounted rate (15% limited-time promotional discount)
$863.70 $734.15 only
slashed price included with free trial for 2-weeks, then one bill every 6 months
Annual Billing, iscounted rate (30% limited-time promotional discount)
$1,727.40 $1209.18 only
slashed price included with free trial for 2-weeks, then one bill per each whole year
Enterprise (E1) Account
Enterprise (E1) Account
Self-serve Customer Front-end RMA Portal Yes
Ability of Service Reps to create RMA case on behalf of the customer Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language Yes
Create Multi-Lingual selections on CUSTOMER-LEVEL. Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.) 2
Back-end control panel Yes
Dedicated sub-domain address Yes
Upload own logo Yes
Maximum number of RMA cases per month 599
Maximum number of product codes 9,999
Maximum number of active customer accounts 9,999
Batch Upload product/customer info from CSV files Yes
"Unlimited number of entries or custom codes for:"Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event" Yes
Customizable contents for introduction and Return Policy Yes
Enable/Disable customer account sign-up interface Yes
Automatic email notifications for new RMA requests and event driven RMA updates Yes
Automatic cross-department alerts as RMA case escalates to a new status Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts

More bang for your buck!
Note that our pricing is NOT per user but for ALL USERS on your portal
40
Ads No Ads
Multiple vendor returns or receiving centers Yes
Ability to generate USPS, UPS and FEDEX return shipping labels Yes
Instant Availability upon signing up Yes
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc) No
Prints scannable RMA Number Barcodes on Packing Slip Yes
Upload Inspection Attachments Yes
Includes free technical support via email Yes
Dropdown-inputs support for User Defined Fields. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field. Yes
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework). Yes
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request. No
One-time Setup Fee

$99.95

waived

Monthly Billing $83.95 before discount per month
6 Month billing, discounted rate (15% limited-time promotional discount)
$503.70 $428.15 only
slashed price included with free trial for 2-weeks, then one bill every 6 months
Annual billing, discounted rate (30% limited-time promotional discount)
$1,007.40 $705.18 only
slashed price included with free trial for 2-weeks, then one bill per each whole year
Platinum Account
Platinum Account
Self-serve Customer Front-end RMA Portal Yes
Ability of Service Reps to create RMA case on behalf of the customer Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language Yes
Create Multi-Lingual selections on CUSTOMER-LEVEL. Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.) 1
Back-end control panel Yes
Dedicated sub-domain address Yes
Upload own logo Yes
Maximum number of RMA cases per month 299
Maximum number of product codes 999
Maximum number of active customer accounts 2,000
Batch Upload product/customer info from CSV files Yes
"Unlimited number of entries or custom codes for:"Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event" Yes
Customizable contents for introduction and Return Policy Yes
Enable/Disable customer account sign-up interface Yes
Automatic email notifications for new RMA requests and event driven RMA updates Yes
Automatic cross-department alerts as RMA case escalates to a new status Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts

More bang for your buck!
Note that our pricing is NOT per user but for ALL USERS on your portal
10
Ads No Ads
Multiple vendor returns or receiving centers Yes
Ability to generate USPS, UPS and FEDEX return shipping labels Yes
Instant Availability upon signing up Yes
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc) Yes
Prints scannable RMA Number Barcodes on Packing Slip Yes
Upload Inspection Attachments Yes
Includes free technical support via email Yes
Dropdown-inputs support for User Defined Fields. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field. No
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework). No
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request. No
One-time Setup Fee

$99.95

waived

Monthly Billing $71.95 before discount per month
6 Month billing, discounted rate (15% limited-time promotional discount)
$431.70 $366.95 only
slashed price included with free trial for 2-weeks, then one bill every 6 months
Annual billing, discounted rate (30% limited-time promotional discount)
$863.40 $604.38 only
slashed price included with free trial for 2-weeks, then one bill per each whole year
Gold Account
Gold Account
Self-serve Customer Front-end RMA Portal Yes
Ability of Service Reps to create RMA case on behalf of the customer Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language No
Create Multi-Lingual selections on CUSTOMER-LEVEL. Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.) No
Back-end control panel Yes
Dedicated sub-domain address Yes
Upload own logo Yes
Maximum number of RMA cases per month 99
Maximum number of product codes 250
Maximum number of active customer accounts 750
Batch Upload product/customer info from CSV files Yes
"Unlimited number of entries or custom codes for:"Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event" Yes
Customizable contents for introduction and Return Policy Yes
Enable/Disable customer account sign-up interface Yes
Automatic email notifications for new RMA requests and event driven RMA updates Yes
Automatic cross-department alerts as RMA case escalates to a new status Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts

More bang for your buck!
Note that our pricing is NOT per user but for ALL USERS on your portal
5
Ads No Ads
Multiple vendor returns or receiving centers No
Ability to generate USPS, UPS and FEDEX return shipping labels No
Instant Availability upon signing up Yes
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc) No
Prints scannable RMA Number Barcodes on Packing Slip No
Upload Inspection Attachments No
Includes free technical support via email Yes
Dropdown-inputs support for User Defined Fields. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field. No
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework). No
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request. No
One-time Setup Fee

$99.95

waived

Monthly Billing $59.95 before discount per month
6 Month billing, discounted rate (15% limited-time promotional discount)
$359.70 $305.75 only
slashed price included with free trial for 2-weeks, then one bill every 6 months
Annual billing, discounted rate (30% limited-time promotional discount)
$719.40 $503.58 only
slashed price included with free trial for 2-weeks, then one bill per each whole year
Basic/Free Account
Free/Basic Account
Self-serve Customer Front-end RMA Portal Yes
Ability of Service Reps to create RMA case on behalf of the customer Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language No
Create Multi-Lingual selections on CUSTOMER-LEVEL. Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.) No
Back-end control panel Yes
Dedicated sub-domain address Yes
Upload own logo Yes
Maximum number of RMA cases per month 5
Maximum number of product codes 25
Maximum number of active customer accounts 200
Batch Upload product/customer info from CSV files No
"Unlimited number of entries or custom codes for:"Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event" Yes
Customizable contents for introduction and Return Policy Yes
Enable/Disable customer account sign-up interface Yes
Automatic email notifications for new RMA requests and event driven RMA updates Yes
Automatic cross-department alerts as RMA case escalates to a new status Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts

More bang for your buck!
Note that our pricing is NOT per user but for ALL USERS on your portal
1
Ads With Ads
Multiple vendor returns or receiving centers No
Ability to generate USPS, UPS and FEDEX return shipping labels No
Instant Availability upon signing up Subject to review
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc) No
Prints scannable RMA Number Barcodes on Packing Slip No
Upload Inspection Attachments No
Includes free technical support via email Yes
Dropdown-inputs support for User Defined Fields. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field. No
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework). No
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request. No
One-time Setup Fee

$99.95

waived

Monthly Billing
$0.00
6 Month billing, discounted rate (15% limited-time promotional discount) $0.00
Annual billing, discounted rate (30% limited-time promotional discount) $0.00
Features Free/Basic
Account
Gold
Account
Platinum
Account
Enterprise 1
Account
Enterprise 2
Account
Self-serve Customer Front-end RMA Portal
Yes
Yes
Yes
Yes
Yes
Ability of Service Reps to create RMA case on behalf of the customer
Yes
Yes
Yes
Yes
Yes
Front-end fully customizable texts, translate any text to any ISO/IEC 8859-1 language
No
No
Yes
Yes
Yes
Create Multi-Lingual selections on CUSTOMER-LEVEL.
Instead of just one configured fixed language on your site, allow customers to dynamically select their own language (Spanish, Italian, Arabic, Korean, Japanese, Greek, etc.)
No
No
1
2
Unlimited
Back-end control panel
Yes
Yes
Yes
Yes
Yes
Dedicated sub-domain address
Yes
Yes
Yes
Yes
Yes
Upload own logo
Yes
Yes
Yes
Yes
Yes
Maximum number of RMA cases per month
5
99
299
599
Unlimited
Maximum number of product codes
25
250
999
9,999
Unlimited
Maximum number of active customer accounts
200
750
2,000
9,999
Unlimited
Batch Upload product/customer info from CSV files
No
Yes
Yes
Yes
Yes
"Unlimited number of entries or custom codes for:
"Return Reason", "RMA Action", "Item Warranty Status", "Item Findings", "Item Resolution", "Item Disposition", "RMA Case Status", "RMA Case Event"
Yes
Yes
Yes
Yes
Yes
Customizable contents for introduction and Return Policy
Yes
Yes
Yes
Yes
Yes
Enable/Disable customer account sign-up interface
Yes
Yes
Yes
Yes
Yes
Automatic email notifications for new RMA requests and event driven RMA updates
Yes
Yes
Yes
Yes
Yes
Automatic cross-department alerts as RMA case escalates to a new status
Yes
Yes
Yes
Yes
Yes
Multiple vendor Customer Service reps (CSR) accounts, AKA Multiple User Accounts

More bang for your buck! Note that our pricing is NOT per user but for ALL USERS on your portal
1
5
10
40
Unlimited
Ads
With Ads
No ads
No ads
No ads
No ads
Multiple vendor returns or receiving centers
No
No
Yes
Yes
Yes
Ability to generate USPS, UPS and FEDEX return shipping labels
No
No
Yes
Yes
Yes
Instant Availability upon signing up
Subject to review
Yes
Yes
Yes
Yes
Upload RMA file attachments like pictures and documents (JPG, PNG, GIF, PDF documents, Word and Excel files, etc)
No
No
Yes
Yes
Yes
Prints scannable RMA Number Barcodes on Packing Slip
No
No
Yes
Yes
Yes
Upload Inspection Attachments
No
No
Yes
Yes
Yes
Includes free technical support via email
Yes
Yes
Yes
Yes
Yes
Dropdown-inputs support for User Defined Fields. Allows you to simplify collecting custom information from your customers by offering finite list of options vs a plain text input field.
No
No
No
Yes
Yes
Custom SMTP server; Use your own configuration and gain greater flexibility such as controlling your SPF (Sender Policy Framework).
No
No
No
Yes
Yes
Allow customer to import a batch of return items by uploading a CSV file when submitting a claim/return request.
No
No
No
No
Yes
One-time Setup Fee

$99.95

waived

$99.95

waived

$99.95

waived

$99.95

waived

$99.95

waived

Monthly Billing
$0.00 (FREE)

Gold

$59.95 before discount per month

Platinum

$71.95 before discount per month

Enterprise (E1)

$83.95 before discount per month

Enterprise (E2)

$143.95 before discount per month
6 Month billing, discounted rate (15% limited-time promotional discount)

Gold

$359.70 $305.75 only
slashed price included with free trial for 2-weeks, then one bill every 6 months

Platinum

$431.70 $366.95 only
slashed price included with free trial for 2-weeks, then one bill every 6 months

Enterprise (E1)

$503.70 $428.15 only
slashed price included with free trial for 2-weeks, then one bill every 6 months

Enterprise (E2)

$863.70 $734.15 only
slashed price included with free trial for 2-weeks, then one bill every 6 months
Annual billing, discounted rate (30% limited-time promotional discount)

Gold

$719.40 $503.58 only
slashed price included with free trial for 2-weeks, then one bill per each whole year

Platinum

$863.40 $604.38 only
slashed price included with free trial for 2-weeks, then one bill per each whole year

Enterprise (E1)

$1,007.40 $705.18 only
slashed price included with free trial for 2-weeks, then one bill per each whole year

Enterprise (E2)

$1,727.40 $1209.18 only
slashed price included with free trial for 2-weeks, then one bill per each whole year

RMA Portal's Customer-Returns cloud-based software has the lowest cost-per-user among other available tools out there while even providing the most flexibility and ease of use. It's a no-brainer! If you look around on the web, you'll see that we offer the most cost effective solution for managing your product returns for warranty, repairs, replacement, and routine-service requests.

Dedicated RMA System Cost

Includes all features of an Enterprise 2 account, the only difference is that we set it up on a separate server.

Server Specifications:
  • You may use your own private server or a 3rd party shared hosting.
  • OPERATING SYSTEM: Windows/IIS server running .NET framework 3.5 or higher
  • DATABASE: MS SQL 2005, MS SQL 2008, or higher
  • RMA PORTAL expert engineers will handle all setup for you. ALL setup fees are included in your one time payment.

$15,995 one time fee
$299 updates/technical support fee recurring every six months

Referral Discount Code: