Why vendors need an automated product returns solution (RMA Software)

To retain existing customers and encourage new ones.
A significant percentage of consumers say a clear Product Return Policy influence their decision to buy from a vendor. Consumers today are very concerned about potential return hassles and are not comfortable buying from vendors that don't have a clear return policy. Having full transparency of your returns process will gain the loyalty of existing customers and the trust of new ones.
Improve office efficiency by eliminating distractions.
By automating your Product Returns procedure, employees can concentrate more on doing the work that actually makes money for the company. Dramatically minimize, if not totally eliminate time that your employees spend answering calls from customers who inquire about their returns.
Reduce costs of processing product returns and lessen its impact.
Returns are inevitable, that's a fact. The only solution to this problem is to solve it in the quickest and efficient way. The least resources you spend on processing returns, the more positive your profit margin will be.
An automated Returns Management System serves as a ''gatekeeper''.
An automated returns management system gives the vendor the ability to determine early on what products are acceptable for actual return and which ones are refused. The ability to capture, control and monitor the whole returns process makes for a faster case resolution.
Automated Returns give vendors intelligence accessibility for performing root cause analysis.
An early determination of trends and common reasons for returns is a powerful tool for making critical business decisions. The immediate availability of returns data gives a vendor an early indicator of the overall quality of its products. In an ever-changing challenges of a business entity, access to this intelligence gives a decision maker the ability to make critical business adjustments faster.
Peace of mind.
Peace of mind from 24x7 access to Product Returns progress and latest status by customers and vendors - PRICELESS!
"Perception is reality."
Showing customers that you have an automated merchandise returns system conveys that your company is TRUSTWORTHY and not just a fly-by-night store. In this day in age, customers expect this to be a normal part of your service, this is the new normal.