Return Material Authorization (RMA) Software Support and F.A.Q.
I'm a vendor, how do I start using RMAPortal.com to serve my customers?
Using RMAPORTAL.COM's automated product returns management system is a as easy as using your e-commerce store,
but having an e-commerce or online store is not a requirement. We have various types of customers that have been
leveraging our system from retail, distributions, forwarding and dispatch, etc.
Their products vary from simple shopping, convenience, specialty, unsought good and even medical equipment/supplies.
You can use our returns portal from a simple straight-forward product returns tracking, and/or into more complex or specialized reverse-logistics operations.
When using RMAPORTAL.com in a common implementation of a simple returns management, customers may submit RMA requests on the front-end side of your RMA website and you
or the admin manage (by approving or rejecting) those requests into full RMA Cases
through your back-end admin console or command center. A sales representative or any of your staff may also create an
RMA entry for a customer.
You and your customer receive automatic email notifications, and either party can check the status of each
RMA case at any time of the day just by logging in to your portal.
You can also have special email notifications sent to different departments as triggered by
different events as the products returns case moves from different statuses, more of this and other features.
This is just the tip of the iceberg; the system offers many use cases and features that will help you manage product returns a lot better.
Here's a general procedure in 3 easy steps:
1. Create a vendor account.
You will be asked to give a name to your RMA website.
After a successful registration, your own RMA web address will be created and will
be readily accessible. You will have your own RMA front-end website and a corresponding
2. Configure your RMA.
Your RMA website operates dynamically. It functions based on the settings or preferences
that you set in the back-end admin link. Those preferences dictate how your system
accepts and validates RMA requests made by your customers, how RMA numbers are formulated,
what are visible to your customers, etc. You also need to edit your site's verbiages
like introduction, contact us, and most especially -- your Returns Policy statement.
3. Encode products and customer records.
You can also upload a CSV file that contains a list of your products and customer
accounts. This will save you tremendous time in copying your data into your RMA
That's it! Now you only need to just announce your new RMA website address to your
How do my customers submit an RMA Request to my website?
First, your customers need to know that you have an automated RMA website
so let your customers know about it!
Ideally, place a link to your RMA
website on your main website. When customers click that link from your main website,
they can sign up an account and start submitting requests. You can also create an
account for them right on your admin page
Below is a typical flow of events of how your customer creates an RMA request and
how you manage them:
1. Customer clicks the "Submit a new Request for RMA" link to encode the details
of the item he wishes to return. Upon submission of the request, an email notification
gets dispatched to the designated vendor account, and a copy to the customer.
2. Through the website's back-end link, vendor reviews the request and approves
the request the request and assigns an RMA Number. An email gets dispatched to the
customer notifying him of the update.
3. Upon receiving the notification, customer logs back into your system and prints
the RMA form and packing slip, ships the items.
4. Vendor receives and processes the RMA. Customer will get a constant notification
for any progress updates made to the RMA case until completion.
Can I customize my portal?
Yes. We know that you may have different set of requirements that are different from other vendors
despite the many similarities in the product returns procedure in general.
Those differences may exist even among vendors in the same industry.
For example, you can suppress some existing fields that you don't need, you may rename them with
your own, and even create your own User-Defined fields and set them to required or not.
You can configure how your customers will enter the product info and how they will be validated,
you can also customize the wordings or texts that your customers see, even change them entirely to a different language.
Those are just a few, there are many other feature settings that you can turn on and off by yourself directly from the
We will keep on updating this page. Many other specific technical features
and details of which are available for viewing when you logged in. If you have specific
question that is not yet addressed here, feel free to send them through the "Submit
your Feedback" link.