Web-Based RMA System | Technical Features

3 Easy Steps for setting up your own web-based RMA System

  1. If you're a manufacturer, distributor, supplier or any type of vendor, just sign up! Pick a unique name for your RMA System. Example: "MyCompany". You will get a free hosted RMA web-address like "http://MyCompany.rmaportal.com"
  2. After signing up, you need to configure your preferences, upload your own logo, upload inventory, upload accounts, etc. You can also change your RMA web-address to a totally custom domain name, like "http://rma.MyCompany.com", or "OhYouGetThePoint.com"
  3. Done! Now that you have your own hosted RMA System, you just need to let your customers know about it. Best way is to put a link somewhere on your company's main website.

General RMA System features

  • Fully customize ANY TEXT on your front-end or customer-facing RMA System.
  • Responsive web design (RWD) - Customer facing user interface is designed for optimal viewing experience accross all devices including smart phones, tablets and modern desktops.
  • Translate ANY TEXT on your front-end or customer-facing RMA System to ANY LANGUAGE that conforms to ISO/IEC 8859-1
  • Custom domain name for your own personalized RMA System. Supports custom sub-domain name or full domain name.
  • No need to download and/or install programs to your computer. All data and processes are hosted online in a service "cloud". Vendors and customer can access RMA status anytime of the day.
  • Multiple users or CSR accounts. Each account having its own login and password. Different customers can be assigned to designated CSRs which enhances control and accountability.
  • Designed for any type of vendors - Manufacturers, Distributors, Suppliers.
  • Business To Business (B2B) Returns Processing.
  • Business To Consumers (B2C) Returns Processing.
  • Configurable via administration link.
  • Support for Single, or Multiple items per or RMA Case
  • Paperless returns processing.
  • Automatic email notifications for customers when new updates to their RMA Case are available.
  • Automatic email notifications for vendor when new RMA Requests are on the way, or are pending.
  • 24 x 7 RMA System availability
  • Can upload Product Codes or Model Codes from CSV files
  • Can upload Customer Accounts from CSV files
  • Associate PDF or image attachments to an RMA for supplemental information
  • Generate RMA Number barcode
  • Automated Internal Notifications for multi-department messaging eliminates manually emailing your coworkers for case status updates.
  • Automatic Warranty Check Validation gives your full control on what passes thru the RMA request process.
  • Product Serial Number validator steamlines your returns-validation process so that only products with valid serial numbers under warranty are handled correctly.
  • Complete online customer assistance from creating an account, submitting inquiries, password recovery, case status check and case follow-up.
  • Customers can print pre-formatted packaging label, RMA form before shipping items.
  • Vendors do not need programming experience. All controls and operations are web-driven.
  • Incredibly easy to use! Customer Service Reps will be so much more productive.
  • Powerful Reporting Features (with graphs and statistics) that will enable management and decision makers see the big picture.
  • Multi-department internal automated message deployments as an RMA case moves from one status to another.
  • Optional RESTful Web-APIs are available for developers
Specific RMA Processing features
  • Review, reject or approve new RMA Requests
  • Review, reject or approve existing RMA Cases
  • Assign automatically generated RMA Numbers.
  • Support for custom formatting of RMA Number.
  • Support for manual RMA Number assignment.
  • Automatic email sent to customer upon RMA Case Approval
  • Support for multiple vendor receiving centers
  • Reject or Approve individual items from multiple-itema RMA
  • Support for encoding individual item status like Warranty Status, Inspection Findings, Item Resolution, and Item Disposition.
  • Admin can fully configure the list of selections that appear on Return Reason Codes, WARRANTY STATUS, Inspection Findings, Item Resolution, and Item Disposition.
  • Admin can fully configure RMA website verbiages like Introduction Page, and Product Return Policy
  • Robust features for configuring how your RMA website handles what production information is encoded by customers.
  • Support for automatic Product Code Validation. Your system validates product codes and automatically rejects invalid codes.
  • Support for automatic Serial Number Validation. Your system validates product codes and automatically rejects invalid Serial Numbers.
  • Support for manual product encoding by customers and manual validation by vendor. Applicable to those that have very limited number of inventory items.
  • Customer can do a quick status check just by entering a Tracking Number.
  • Customer upload attachments (picture files like JPG, GIF, PNG and PDF documents) to an RMA request
  • A scannable Code 3 of 9 barcode can be printed on customer's Packing Slip, making receiving of RMA faster by using barcode scanners
  • Allows preset, custom or manual RMA Case status.
  • Administrator can assign different Case Status to be applied automatically to RMA on certain events.
  • Each data list supports dynamic searching capabilities. Easily navigate your inventory data, customer accounts, etc.
  • Generate pre-paid USPS "returns" label
  • Generate pre-paid FEDEX "returns" label
  • Generate pre-paid UPS "returns" label

RMA Portal's Customer-Returns cloud-based software has the lowest cost-per-user among other available tools out there while even providing the most flexibility and ease of use. It's a no-brainer! If you look around on the web, you'll see that we offer the most cost effective solution for managing your product returns.


Popular FAQ

Our company tracks product returns manually, or use MS Excel at best.
We get a number of complains from customers because the process is very slow. What are the benefits of having an automated product returns, especially a cloud-based software?

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What are some of the most popular features like reporting capabilities of RMAPORTAL's Returns Management Software?

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