Vendor receives the items. Receiver is supposed to log or record the items that
was actually received -- NOT based solely on the list of items on the packing slip.
A good RMA logging system should be able to tie up those received items and the
RMA number of that package. There are times when a customer will send in invalid
items such as items that were not actually acquired from the vendor. If that happens,
the RMA can be closed right away.
Ideally at this point, customer should receive instant email notification that his
returns have been received. This bit of information will give customers peace of
mind knowing that the package he/she sent actually made it back to the vendor.
As a vendor, if you want this level of automation then you should consider utilizing
RMAPORTAL web-based Returns software.
includes very strong features like
instant notifications for every stage of an RMA case's life cycle.